Terms and Conditions

Table of contents:

Article 1 - Definitions
Article 2 - Identity of SNIFFEL.NL
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of SNIFFEL.NL in case of revocation
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 12 – Conformity and warranty
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, termination and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 – Applicable law and competent court
Article 18 - Additional or deviating provisions

Article 1 - Definitions

In these terms and conditions the following terms shall have the following meanings:

1. Supplementary agreement : an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these products, digital content and/or services are supplied by Sniffel.nl or by a third party on the basis of an agreement between that third party and Sniffel.nl ;
2. Reflection period : the period within which the consumer can make use of his right of withdrawal;
3. Consumer : the natural person who is not acting for purposes relating to his trade, business, craft or profession;
4. Day : calendar day;
5. Digital content : data produced and supplied in digital form;
6. Duration agreement : an agreement aimed at the regular delivery of goods, services and/or digital content over a specific period;
7. Durable medium : any instrument - including e-mail - that enables the consumer or Sniffel.nl to store information addressed personally to him in a way accessible for future consultation or use for a period of time adequate to the purpose for which the information is intended and which allows for the unchanged reproduction of the stored information;
8. Right of withdrawal : the possibility for the consumer to cancel the distance contract within the cooling-off period;
9. Distance contract : an agreement concluded between Sniffel.nl and the consumer within the framework of an organised system for the distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement exclusive or partly use is made of one or more techniques for distance communication;
10. Sniffel.nl : Sniffel.nl BV, the legal entity that offers products, (access to) digital content and/or remote services to consumers on its webshop www.sniffel.nl ;
11. Model withdrawal form : the European model withdrawal form included in Appendix I of these terms and conditions; Appendix I does not have to be made available if the consumer has no right of withdrawal in respect of his order;
12. Distance communication technology : means that can be used to conclude an agreement, without the consumer and Sniffel.nl having to be in the same room at the same time.

Article 2 - Identity of Sniffel.nl

Sniffel.nl BV, registration number at the Chamber of Commerce is 86453017, VAT number is NL004251340 B51

• Business address: Jan van Gilsestraat 22 7425 GL Deventer
• Phone number: +31 (0) 85 060 53 22
• Availability: Tuesday, Wednesday and Friday between 10:00 & 15:00
• Email address: info@sniffel.nl

Article 3 - Applicability

1. These general terms and conditions apply to every offer from Sniffel.nl and to every distance contract concluded between Sniffel.nl and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, Sniffel.nl will indicate before the distance contract is concluded in what way the general terms and conditions can be viewed at Sniffel.nl and that they will be sent free of charge to the consumer as soon as possible at the consumer's request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer can always invoke the applicable provision that is most favourable to him in the event of conflicting conditions.

Article 4 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If Sniffel.nl uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer do not bind Sniffel.nl .
3. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer.

Article 5 - The Agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the time the consumer accepts the offer and meets the conditions set therein.
2. If the consumer has accepted the offer electronically, Sniffel.nl will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by Sniffel.nl , the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, Sniffel.nl will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, Sniffel.nl will take appropriate security measures to that end.
4. Sniffel.nl may, within legal frameworks, inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If Sniffel.nl has good reasons not to enter into the contract on the basis of this investigation, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. Sniffel.nl will send the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, at the latest upon delivery of the product, service or digital content:

1. 1. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   2. the information about guarantees and existing after-sales service;
   3. the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
   4. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
   5. if the consumer has a right of withdrawal, the model withdrawal form.

1. In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

For products:

1. The consumer can dissolve an agreement regarding the purchase of a product during a reflection period of 14 days without giving reasons. Sniffel.nl may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
2. The cooling-off period referred to in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:

1. 1. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. Sniffel.nl may, provided that it has clearly informed the consumer of this prior to the ordering process, refuse an order for multiple products with different delivery times;
   2. if the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party designated by the consumer, has received the last shipment or the last part;
   3. in the case of agreements for the regular delivery of products during a specific period: the day on which the consumer, or a third party designated by the consumer, has received the first product.

For services and digital content not supplied on a tangible medium:

1. The consumer can terminate a service agreement and an agreement for the delivery of digital content that is not delivered on a tangible medium for 14 days without giving reasons. Sniffel.nl may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
2. The cooling-off period referred to in paragraph 3 commences on the day following the conclusion of the agreement.

Extended reflection period for products, services and digital content not supplied on a tangible medium if not informed about the right of withdrawal:

1. If Sniffel.nl has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period will expire twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
2. If Sniffel.nl has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer received that information.

Article 7 - Obligations of the consumer during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
2. The consumer is only liable for any diminished value of the product resulting from the handling of the product which goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for any diminished value of the product if Sniffel.nl has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises his right of withdrawal, he reports this to Sniffel.nl within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorized representative of) Sniffel.nl . This is not necessary if Sniffel.nl has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
3. The consumer returns the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by Sniffel.nl .
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. If Sniffel.nl has not reported that the consumer must bear these costs or if Sniffel.nl indicates that it will bear the costs itself, the consumer does not have to bear the costs for return.
6. The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:

1. 1. he has not expressly agreed, prior to delivery, to the commencement of performance of the agreement before the end of the cooling-off period;
   2. he has not acknowledged that he loses his right of withdrawal by giving his consent; or
   3. Sniffel.nl has failed to confirm this statement from the consumer.

1. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 - Obligations of Sniffel.nl in case of withdrawal

1. If Sniffel.nl makes it possible for the consumer to notify the withdrawal electronically, it will immediately send a confirmation of receipt after receiving this notification.
2. Sniffel.nl will reimburse all payments made by the consumer, including any delivery costs charged by Sniffel.nl for the returned product, without delay but within 14 days following the day on which the consumer reports the withdrawal. Unless Sniffel.nl offers to collect the product itself, it may wait with reimbursement until it has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.
3. Sniffel.nl uses the same payment method for refunds that the consumer used, unless the consumer agrees to another method. The refund is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Sniffel.nl does not have to refund the additional costs for the more expensive method.

Article 10 - Exclusion of the right of withdrawal

Sniffel.nl can exclude the following products and services from the right of withdrawal, but only if Sniffel.nl has clearly stated this in the offer, at least in good time before the conclusion of the agreement:

1. Products or services whose price is subject to fluctuations in the financial market over which Sniffel.nl has no influence and which may occur within the withdrawal period
2. Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and/or services are offered by Sniffel.nl to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and/or services;
3. Service agreements, after full performance of the service, but only if:

1. 1. the performance has begun with the consumer's express prior consent; and
   2. the consumer has declared that he loses his right of withdrawal as soon as Sniffel.nl has fully performed the agreement;

1. Package tours as referred to in Article 7:500 of the Dutch Civil Code and passenger transport agreements;
2. Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, the transport of goods, car rental services and catering;
3. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance thereof;
4. Products manufactured to consumer specifications which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer or which are clearly intended for a specific person;
5. Products that spoil quickly or have a limited shelf life;
6. Sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
7. Products which, after delivery, are by their nature irreversibly mixed with other products;
8. Alcoholic beverages, the price of which has been agreed upon when concluding the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which Sniffel.nl has no influence;
9. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
10. Newspapers, periodicals or magazines, with the exception of subscriptions to these;
11. The supply of digital content other than on a tangible medium, but only if:

1. 1. the performance has begun with the consumer's express prior consent; and
   2. the consumer has declared that he thereby loses his right of withdrawal.

Article 11 - The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. By way of exception to the previous paragraph, Sniffel.nl may offer products or services whose prices are subject to fluctuations in the financial market and over which Sniffel.nl has no influence, with variable prices. This subjection to fluctuations and the fact that any prices stated are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if Sniffel.nl has stipulated this and:

1. 1. these are the result of statutory regulations or provisions; or
   2. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

1. The prices stated in the offer of products or services include VAT.

Article 12 – Conformity and warranty

1. Sniffel.nl guarantees that the products (with or without digital content) and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement was concluded. Furthermore, Sniffel.nl will deliver the product to the consumer with all accessories, such as packaging and (installation) instructions, that the consumer may reasonably expect. The consumer may assume that the product has the properties that are necessary for normal use and the presence of which the consumer does not need to doubt.
2. An additional guarantee provided by Sniffel.nl , its supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against Sniffel.nl under the agreement if Sniffel.nl has failed to fulfil its part of the agreement.
3. An additional guarantee is understood to mean any obligation of Sniffel.nl , its supplier, importer or manufacturer in which it grants the consumer certain rights or claims that go beyond what it is legally obliged to do in the event that it has failed to fulfil its part of the agreement.
4. Sniffel.nl is obliged to provide the consumer with (security) updates if the consumer has purchased a product with digital elements during the period that the consumer can reasonably expect given the nature and purpose of the product with digital elements. If the consumer fails to install the updates within a reasonable period or does not install them properly, while Sniffel.nl has provided clear instructions and Sniffel.nl has informed the consumer of the existence of the update and the consequences of not installing it, Sniffel.nl is not liable for any resulting lack of conformity.
5. The products on this website are covered by the statutory warranty of 12 months (calculated from the day of delivery of the product). Within this period, the consumer must inform Sniffel.nl that the delivered product has a defect, does not meet the justified expectations of the consumer, or does not have the characteristics that the consumer may expect based on the advertising made for it. Please note; the statutory warranty and how this is handled may differ per product. Deviating conditions may apply from the supplier in question. If this applies, Sniffel.nl will make this known at the time a warranty case is reported.
6. There is no question of non-conformity if the consumer has been expressly informed by Sniffel.nl upon conclusion of the agreement that a specific characteristic of the product is missing and the consumer has expressly and separately accepted that deviation upon conclusion of the agreement.
7. If the product has a serious defect, the consumer has the right to immediately dissolve the agreement or to reduce the price, without offering Sniffel.nl a repair or replacement option. A defect can only be considered serious if the defect seriously affects the freedom of the consumer to use the product in a normal way and the consumer cannot be expected to trust that repair or replacement by Sniffel.nl can remedy the lack of conformity.

Article 13 - Delivery and execution

1. Sniffel.nl will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to Sniffel.nl .
3. Sniffel.nl always tries to deliver all products and services within the agreed time, however in some cases it may be possible that delivery is delayed due to circumstances.
4. Taking into account what is stated in article 4 of these general terms and conditions, Sniffel.nl will execute accepted orders with due speed but at the latest within 30 days, unless another delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will receive notification of this at the latest 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.
5. After dissolution in accordance with the previous paragraph, Sniffel.nl will immediately refund the amount paid by the consumer.
6. The risk of damage and/or loss of products rests with Sniffel.nl until the moment of delivery to the consumer or a previously designated representative made known to Sniffel.nl , unless expressly agreed otherwise.

Article 14 - Duration transactions: duration, termination and extension

Cancellation:

1. The consumer may at any time terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products or services, taking into account the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate an agreement entered into for a definite period and which extends to the regular delivery of products or services, at any time towards the end of the fixed term, taking into account the agreed termination rules and a notice period of no more than one month.
3. The consumer may terminate the agreements referred to in the previous paragraphs:

1. 1. cancel at any time and not be limited to cancellation at a specific time or during a specific period;
   2. at least cancel in the same manner as they were entered into by him;
   3. always cancel with the same notice period as Sniffel.nl has stipulated for itself.

Extension:

1. An agreement entered into for a fixed period and aimed at the regular delivery of products or services may not be tacitly extended or renewed for a fixed period.
2. By way of exception to the previous paragraph, an agreement entered into for a fixed period and aimed at the regular delivery of daily newspapers, weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months, if the consumer can cancel this extended agreement at the end of the extension with a notice period of up to one month.
3. An agreement entered into for a definite period and which provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement provides for the regular, but less than once a month, delivery of daily newspapers, news and weekly newspapers and magazines.
4. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration:

8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

Article 15 - Payment

1. Unless otherwise specified in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period commences on the day after the consumer has received confirmation of the agreement.
2. When selling products to consumers, the consumer may never be obliged in general terms and conditions to make an advance payment of more than 50%. If an advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the order or service(s) in question before the agreed advance payment has been made.
3. The consumer has the duty to report any inaccuracies in payment details provided or stated to Sniffel.nl without delay.
4. If the consumer does not meet his payment obligation(s) on time, after he has been informed by Sniffel.nl of the late payment and Sniffel.nl has granted the consumer a period of 14 days to still meet his payment obligations, if payment is not made within this 14-day period, the consumer will owe the statutory interest on the amount still owed and Sniffel.nl will be entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. Sniffel.nl may deviate from the stated amounts and percentages to the advantage of the consumer.

Article 16 - Complaints procedure

1. Sniffel.nl has a sufficiently well-publicised complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to Sniffel.nl within a reasonable time after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to Sniffel.nl will be answered within a period of 14 days from the date of receipt. The customer will then receive a substantive response from Sniffel.nl . If a complaint requires a foreseeable longer processing time, Sniffel.nl will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.
4. The consumer must give Sniffel.nl at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to the dispute settlement.

Article 17 - Applicable law and competent court

1. Agreements between Sniffel.nl and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
2. All disputes arising from or related to the agreement between Sniffel.nl and the consumer that cannot be settled amicably will be settled by the competent court in Gelderland, Arnhem location.

Article 18 - Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Appendix I: Model withdrawal form
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

1. At:
   Jan van Gilsestraat 22, 7425 GL Deventer
   info@sniffel.nl
2. I/We* hereby inform you that I/we* terminate our agreement regarding
   the sale of the following products: [product designation]*
   the supply of the following digital content: [designation of digital content]*
   the performance of the following service: [service designation]*,
   revokes/revoked*
3. Ordered on*/received on* [date of ordering for services or receiving for products]
4. [Consumer(s) Name]
5. [Consumer(s) address]
6. [Signature of consumer(s)] (only when this form is submitted on paper)

* Cross out what does not apply or fill in what applies.